Walk-in Kit v1

For Ken and Jim, walk-ins Mon-Thu 13:00-17:00 the week of Sep 7. Opener, verbatim: "We were trying to reach you online but hadn't heard back yet, so we came by." Every line that Ken's four charter answers change carries a [DECISION n] marker; swap them after the Friday 08:00 decisions with find-and-replace. Contact placeholders [KEN_PHONE] and [KEN_EMAIL] are filled by Zeus before printing.